Stopped in last Saturday 12-28-24. Returning customer. Did the $20 prepaid card for beer, the bologna sandwich was good, onion rings were very good, chips and queso was good. Waitress was attentive. But when it came time to pay she told me the amount, I thought it was reasonable so I handed her my card without seeing the ticket. If I had looked at the itemized bill I would have seen the drink that we did not order or consume, so my bad there. I paid, noticed the suggested tip amounts were very high, 20% amount was over 28%. After looking closer at the receipt they suggest tip percentages based on the total bill before discounts. I only used $6.10 on that drink card so they included the $13.90 discount in the tip amount----an extra $2.78 tip in the calculation. Anyway I was also charged for a Long Island ice tea we never ordered, $9.00 with tip $1.80 equals $10.80 overcharge. The waitress said she processed a refund but we have not seen it on our card. Called and spoke to a guy who said he would check into it after the lunch rush and get back to me, nothing, no response.Don't agree with tipping on amount that is refunded off that drink card. Don't agree with paying for someone else's drink. Always look over the bill before you pay. Don't expect anything from management once you walk out the door.****After contacting Shipp BB the gentleman who answered took the info and refunded that drink and the tip amount I felt was overcharged. So, everything has been resolved to our satisfaction.
Buckeye Bug Services
3 weeks ago
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Jade quickly seated us. She was receptive to our questions & promptly took our order. The place was well lit & lively, but not too noisy. The place was clean, and our appetizer was satisfying. I definitely plan on returning.
Daniel Harper
4 weeks ago
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The food was fantastic and the beer selection was fantastic. The owner stopped by and gave us a history lesson for the restaurant and showed us how the start-of-the-art self-serve taps work. Will definitely go back.
Greg Reese
1 month ago
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After sleeping on this I removed a negative review, It was one of the nights for me, was everything great no, but nothing I generally just let pass. The food was good as always and the service was okay. We never had a beer card at anytime. But I acted out of line not myself and I apologize. Thank you hope to see you again